Help and support

Can’t find the answer here? Email support@silkexpats.com from the address on your account and we will get back to you. Include the job title or company name if your question is about a listing.

Your account

I did not get the confirmation email

Check your spam or junk folder. In the app, tap Resend verification email; the link works for 24 hours.

I forgot my password

Reset it here. The link we send works for one hour. Resetting your password signs you out on every device.

How do I delete my account?

In the app, open Settings and tap Delete account. Your profile, resume and listings are removed straight away; see the Privacy Policy for exactly what is kept. If you pay for Premium, cancel the subscription in the App Store as well — deleting the account does not stop Apple’s billing.

Premium subscriptions (employers)

How do I cancel or change my plan?

On iPhone: open the Settings app, tap your name, then Subscriptions, and choose SilkExpats. Or, in the SilkExpats app, open Premium and tap Change or cancel in the App Store. Cancel at least 24 hours before the renewal date to avoid the next charge.

I paid but my plan has not started

Open Premium in the app and tap Restore purchases. This links the subscription on your Apple Account to the SilkExpats account you are signed in to. If it still does not appear, email us with the date of the purchase.

Can I get a refund?

App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com.

Can I use my plan on the website?

Yes. A plan bought in the iPhone app belongs to your SilkExpats account, so it works when you sign in on the web too.

Staying safe

A real employer will never ask you to pay to apply, to be interviewed or to get a visa arranged. If anyone on SilkExpats asks you for money, stop replying and email support@silkexpats.com with the company name.